Foodora Launches Investigation To Find “Risks Or Gaps” In Its Work Practices
Foodora, the Swedish food delivery player, has commenced an investigation into work practices and culture at the company following a critical report into its inner workings.
Last week Swedish outlet Breakit published a lengthy report into employees’ experiences at the Delivery Hero-owned company. The piece cited the experiences of several employees at the company.
A spokesperson for Foodora said that an external investigator has been appointed to “go through our compliance and governance structure to find any risks or gaps.”
Among the issues raised in Breakit’s report was the matter of threats made against staff by restaurant partners – such partners are key cogs in its business. The report stated that many employees opted not to report these threats to higher-ups.
“We have also clarified and sharpened the process of how employees can raise concerns within the organization. Also, we have opened a communication channel where employees can anonymously share their thoughts and questions directly to our CEO,” the spokesperson said.
She added that Foodora has been alerted to some of the threats made and is taking action against those restaurant partners.
“There have been threats against our employees from restaurants. The cases that we have received knowledge about have been handled promptly. We have and are removing restaurants continuously from our platform because of this.”
Another major point that caused consternation and alarm among Foodora employees was the hiring of a manager that had a conviction for sexual assault.
Foodora stated that it was unaware of the manager’s criminal history when he was hired.
“When we became aware, we took action and the person is no longer employed by us.”
Foodora is led by chief executive Hans Skruvfors who has come under fire in the last week from critics over the issues cited in reports and the company’s work culture.
The company’s spokesperson said that the matters are being addressed and that “our board and employees have the utmost confidence in our CEO Hans Skruvfors and his leadership.”
Foodora is a division of Germany’s Delivery Hero and is headquartered in Stockholm, serving cities in the Nordic countries. Its primary line of business is food delivery but has expanded into other services.
This week, its parent company, which is publicly-listed, raised €1 billion through a convertible bond.