A Key Manager Dies. Without Systems Over People, So Too Does Your Business

A Key Manager Dies. Without Systems Over People, So Too Does Your Business

A systems-over-people approach means your business doesn’t fail when key people leave.

No one wants to think about life’s negative aspects, especially in business. But think about your key people for a second. Perhaps an integral employee suddenly passes away; can your business survive the impact?

If there’s one thing you take away from this article, it’s “your business should depend on a solid system rather than the talent of any one employee.” To accomplish that, you need to take a systems over people approach.

What is ‘Systems Over People’?

‘Systems over people’ means protecting the internal processes of your business by developing a well-trained and adaptable staff. This means having:

  • Formalized and documented systems
  • Employees who are trained on your systems
  • Those systems tested and re-tested consistently to secure peak efficiency

You must ensure your staff is fully prepared to shift roles and responsibilities within your organization at any moment. As an owner, you need to protect your business from the impacts of terminations, promotions, sicknesses, and deaths.

Of course you need quality people, but a systems-based approach will help all employees develop and maximize their potential.

No matter the size of your business, document and instill a systems-based approach to running your office. Great employees and disciplined systems will equal great success.

Developing an Internal Business Process

Develop an employee training management system with a focus on these two types of processes that should be put in place:

  1. The owner should have a written document for key staff: Managers, leaders, etc.
  2. Those critical people should develop their own documents for their department.

Your company should work towards the goals you set in your business plan, but each department should also work toward its own goals.

Putting in departmental systems is easier once your business plan is documented and you’ve developed key performance indicators.


What is the company looking to gain from someone who heads the accounting department? What are the goals and the timeline to achieve said goals for that department? Whoever you hire to run that department should know exactly what’s expected of them because of those processes.

The heads of each department should take ownership by writing their process, provided it aligns with the company’s core goals.

You’ve probably heard that your business should run like a well-oiled machine. These internal business processes are detailed instructions on how the business functions and how to replace a broken cog.

How Often Should You Edit & Revise Your Processes?

Unlike a business plan, which should be edited and revised once a year, go over your internal business process semi-annually. We understand things change. Nothing is ever stagnant, nor should your processes.

Look at your processes and determine areas that need correction or revisions.

Dedicate time to revising this plan, and take your time with it. You shouldn’t just skim over your writings and call it a day.

If you have a flawed system, it doesn’t matter who you bring in to take over a specific role. Would the Chicago Bulls have won so many championships if Jordan was the only good player on the team?

A Mission Everyone Should Get Behind

The goal for any business is to ensure that everyone is working toward the same goal of either more profits or sales.

With a proper systems-over-people approach, you, too, can get there. Implementing a systems over people process can be daunting, but if you take your time with it, it could prove a worthy investment.

Developing an internal business process starts with discipline. If you’re looking for assistance with getting started with your ‘systems over people’ approach, reach out and speak to one of our business management experts by filling out the contact form below.


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